Password Help

Summary

A complete guide for password assistance, including if you need to reset your password, unlock your account, or set up a new account.

Body

Note: Password resets must be done using the password assistance tool, over the phone or in person. 

Overview

Need help logging in to your Ferris accounts? This article will walk you through the steps to set up your account, reset your password, or unlock your account. MFA is a security feature that requires more than one method of authentication to verify a user's identity.

Prerequisites

This article applies to students, faculty, staff, alumni, and Emeriti. 

To log into your Ferris account you must have the following:

  1. Your computing ID
  2. A valid password or passphrase (16 characters long)
  3. Multi-Factor Authentication (MFA) enabled and setup
  4. Know the minimum password requirements
  5. Know the banned passwords

     

Resolution

Select an option below to jump to the answer that meets your needs.

I'm new or have never set up my password

I need help resetting my password

If you forgot your password or if you remember your password but you simply wish to change your password, open the Password Assistance Tool to change your password to access your Ferris resources.

VideoHow to Reset Your Password

  1. Enter your Ferris email address and the letters from the captcha.input username and captcha
  2. Select I forgot my password. Use this option if you don't remember your password or can't get logged into your email or Ferris360.i forgot my password
  3. Select the contact method you’d like to use for verification, provide the information requested and click the blue button below.contact method
  4. Enter the verification code you receive from the contact method you chose and click Next.verification code
  5. Enter a new password twice and confirm.enter new password twice
  6. Success! You can now get back into your account (You may have to wait a couple of minutes if logging in doesn’t work right away)
  7. If you are assigned a Ferris Owned device and on campus, please log in using the new password to recache your credentials.
  8. If you are assigned a Ferris Owned device and off campus, please follow this guide on how to resync your password

I'm locked out of my account

Note: This will not work if your account was compromised, and IT Services reset your account. Please call the IT Solution Center at 231.591.4822 for assistance if this does not work.

VideoHow to Unlock Your Account

  1. Open the Password Assistance Tool.
  2. Enter your Ferris email address and the letters from the captcha.
    input username and captcha
  3. Select I know my password, but still can’t sign ini know my password
  4. Select the contact method you’d like to use for verification and provide the information requested. 
    contact method
  5. Enter the verification code you receive from the contact method you chose. 
    verification code
  6. Microsoft may ask you to do an additional method that was listed in step 4.
  7. Success! You can now get back into your account with your current password.

 

 

 

Still Need Help? 

Call us at: 231-591-4822 or toll free at: 877-779-4822

Details

Details

Article ID: 516
Created
Fri 8/18/23 3:52 PM
Modified
Tue 8/27/24 1:33 PM

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