Troubleshooting Internet Connectivity Issues

Overview

Things to consider if the Internet is giving you problems.

Prerequisites

A device connected to Wifi or a wired connection at Ferris.

Resolution

If the Internet is giving you problems, it may be a result of any one of the following factors:

• Your computer may not be correctly configured. You can check to see if you have an IP address. To find out
  • Press windows+R on the keyboard
  • Type CMD and Press  Enter to open Command Prompt
  • Type ipconfig /all and Press  Enter

  • 
    Then look for a number in the "IP Address Box." It should start with "161.57..." or "10.###.###..."

• Your connection port may be dead. Please have the port number ready. if you are unable to obtain the port number, please give the exact room number that you are in when calling in a ticket
• If you are getting a 169 ip address, it usually is a DHCP problem, please contact IT with the IP address, MAC address and physical location
• The switch your computer connects to may be experiencing problems.
• Your link to the University backbone may be experiencing problems.
• The University's link to the Grand Rapids link may be down.
• The DNS could have failed.
• It's Thursday evening between 10:00 PM and 6:00 PM and maintenance is taking place on the network.