Services Offered by the Walk-up Services Team
Stop by the David L. Eisler Center, room 108, to take advantage of the services provided by the IT Solution Center walk-up services team.
DIAGNOSTICS
Many issues can be diagnosed right at the Walk-Up Service Desk. However, if a device needs to be opened up for further diagnosis, the device can be sent to our hardware repair team. This procedure is a $30 flat fee.
Note: The hardware repair team is certified to process Dell warranty part replacements. If you own a different brand of computer and it is under warranty, we cannot replace the damaged parts. Please contact the approved warranty vendor for the device for assistance while it is still under warranty.
SOFTWARE INSTALLATION
All Ferris-supported software can be installed free of charge for current Students, Faculty, and Staff. Non-Ferris supported software can be installed for $15 + the cost of software.
OPERATING SYSTEM INSTALLATION
Whether it's bare metal or virtual, we can install the latest versions of Windows, macOS, or Linux on your machine. This service is a $30 flat fee.
VIRUS/MALWARE REMOVAL
We can remove many kinds of viruses and malware. Sometimes, they can be removed manually, but sometimes, this process could require an operating system reinstallation. This service is a $30 flat fee.
HARDWARE INSTALLATION
Even in modern computers, several hardware components can be replaced, such as hard drives, RAM modules, and screens. This service is $30 + cost of hardware + 6% tax. In some cases, shipping fees may also apply.
DATA RECOVERY
In some cases, when a drive fails, it is still functional enough to get the data off of it and onto a flash drive. This service is a $30 flat fee. Because success is highly dependent on the state of the drive, we recommend maintaining periodic backups of your data to mitigate loss.
HARD DRIVE AND OPERATING SYSTEM INSTALLATION
When replacing a hard drive, it still needs an operating system (Windows, MacOS, Linux, etc.). When we replace a hard drive, we also install the appropriate operating system. This service costs $30 + cost of hard drive+ 6% tax. In some cases, shipping fees may also apply.
HARD DRIVE AND OPERATING SYSTEM INSTALLATION W/ DATA BACKUP
If you have documents, music, pictures, or videos saved to the hard drive that you still need, we can back them up and transfer them to the new drive when everything is installed. This service costs $30 + cost of hard drive + 6% tax. In some cases, shipping fees may also apply.
TECH HELP
Tech Help is an event Ferris holds every beginning of the fall semester where you can get any network-enabled device registered on the Ferris wireless network and receive assistance with accessing Ferris systems. We will have extra support technicians available for the first three days of class. This, along with other services such as password resets and device troubleshooting, can be done anytime during open hours at the Walk-Up Service Desk in the David L. Eisler Center, room 108. This service is free.