How to Open a Protected Message

Overview

An encrypted email is sent to an internal and external user. The external user may need assistance with opening the email

Prerequisites

Have an email account

Resolution

Please follow the external link below for instructions. If you are prompted for a user name and password, use the One Time Passcode option. 

Opening Protected Messages

Note: This has been tested beyond Gmail and Yahoo!

 

Still Need Help? 

Call the IT Solution Center

 

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